For any business great customer service is a must, without it clients will not return with repeat business! I am always keen to share anecdotes of poor service with my students, hopefully to prevent them from making the same mistakes. I feel it only fair to redress the balance and share the great experience I had today from two young therapists working for 'Origins' Skin Care at John Lewis in the Trafford Centre.
Thankyou Chantal and Emma for a thoroughly professional and enjoyable experience. Whilst normally reluctant to partake of free treatments proferred in stores to try and persuade you to buy, today was an exception that I thoroughly enjoyed. I was gently ushered to a chair and offered a chilled glass of prosecco whilst having my hands cleansed, scrubbed and moisturised with ginger scented products. My daughter who has really bad eczema was treated to a mini facial using Mega-Mushroom calming and soothing, cleanser, serum amd moisturiser. A pleasant experience with both girls answering all questions knowledgeably and with confidence. Although there was no hard sell I did leave with a purchase and several complimentary samples to try at my leisure. Both girls were eager to explain the Origins philosophy and invite anyone interested to visit them and receive a complimentary mini facial, a thorough consultation and a return visit every six weeks so your skin condition can be monitored and changed if required. I learned a great deal about products I have never tried in forty years in the beauty business because of a persuasive young therapist offering first class service!
Well done Emma and Chantal for excellent customer service and John Lewis and Origins for employing and training two such professional therapists.